Patient Account Reps

Office Professional

Mechanicsburg, Pennsylvania/Temp-hire/Contract-hire

Job Description

Patient Account Representative

Position Summary:

Follow up on open accounts receivable – both initial and balances at least 60 days old – with the intentions of collecting balances due.  Seek to obtain any additional information to determine responsibility of payment and assure best possible opportunity for claims to be processed.

Position Functions:

  • Investigate and follow-up on all open account balances overdue for 45 days or more to determine reason for non-payment.  Contact responsible party to establish reason for delinquency, document in system all verbal and written communication relative to overdue account, and institute timely follow-up with responsible party as a result of last contact to assure progress in resolving account with payment.
  • Make outgoing calls to patients, insurance companies and attorneys regarding claim status in order to reduce both outstanding receivables and DSO.
  • Manage correspondence related to designated work load.
  • Address incoming center/field inquiries as necessary and in accordance with departmental guidelines.
  • Identify and resolve issues impacting the timely collection of open receivables.
  • Provide timely notification to the appropriate managerial staff of any identified payor issues.
  • As necessary, request account adjustments as identified via write off requests and refund requests.
  • Recommend accounts to an outside agency based upon company guidelines.
  • Notify database operations of changes or additions to specific payor, plan, contract, address, or other pertinent information as necessary
  • Performs other duties or special projects as assigned.


  • Ability to learn and think independently with minimal supervision
  • Good interpersonal, oral and written communication skills.
  • Excellent problem solving skills.
  • Good organizational skills.
  • Knowledge in Windows based office technologies (Word, Excel, Outlook).
  • High School diploma or GED required.


Monday – Friday, 8:00 AM to 4:30 PM


Monday – Friday 9:00 AM to 5:30 PM depending on business needs

Additional Information:

For more detailed information about this job, please call Chris, Camp Hill's office professional recruiter, at 717-761-8095

Patient Account Reps

Office Professional

Mechanicsburg, Pennsylvania/Temp-hire/Contract-hire

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