Customer Service Rep

Office Professional

York, Pennsylvania/Temp/Contract

Job Description

JFC Staffing is working on an exciting Customer Service Representative position in York!


Customer Service Representative


Pay: $13.00 per hour

Hours: 8am-5:30pm


· Receives, researches and answers customer inquiries and requests regarding accounts, products, repairs, pricing, promotions, terms and services offered.

· Processes customer orders, which could include dealer orders, end user promotions, repair orders from International, Institutions, and end users. Assists coworkers with Institutional and International orders.

· Guides complaint resolution to ensure that proper and satisfactory closing is obtained from dealers, dentists, etc. If applicable enter complaints into the Trackwise Complaint Handling System.

· May be responsible for reviewing, documenting, logging, maintaining and/or initiating the investigation for potentially serious complaints.

· Processes literature and lead requests as received from customers or field force representatives.

· Contacts customers with repair estimates for approval.

· Researches customer inquiries and assures satisfactory completion.

· Processes promotional orders, dental convention orders, loaner requests, customer credit requests, and fulfills free-goods requests.

· Tracks customer orders and repairs as requested.

· Acknowledges customer purchase orders.

· Processes dealer backorder report requests.

· Interfaces in a professional manner with internal and external customers via phone, fax, email, mail, and in person.

· Maintains daily interaction between Shipping, Accounting, Planning, Product Service, and Customer Service departments.


· Participates in special project teams as requested.

· Remains current on changes in policies, procedures and products and promotions.

· Encourages sales of new or additional products.

· Identifies needs and makes recommendations regarding revisions to policy and procedures.



Training and Experience

· High school or high school equivalency diploma.

· At least 1 year related experience in Sales or Customer Services.

· Demonstrated ability to deal effectively with customers and strong telephone etiquette skills.

· Experience in/or appreciation for the dental industry is preferred.

Knowledge, Abilities and Skills

· Experience in resolving conflict and problem solving, sometimes in a stressful environment.

· Knowledge of MS Office, including Excel and MS Word.

· Knowledge of AX or other similar data entry software.

· Ability to perform basic arithmetic computations.

· Strong oral and written communication skills are required.

· Good organizational skills.

· Capable of working independently.


To be considered for this position, APPLY NOW or call Michelle at 717-657-4923 for more information!

Customer Service Rep

Office Professional

York, Pennsylvania/Temp/Contract

Thank you!

You will be contacted by a recruiter shortly