Tag: customer service

Vulnerability & Professional Development

What does Professional Development mean to me…

By Jen Silvetti, JFC Workforce Branch Manager 

Honestly- I didn’t know what it was until I started working at JFC.  Every other job previously was just that, a job.  I showed up on time every day and worked to the best of my ability.  Not until I joined the JFC work family did my professional and personal worlds collide so drastically.

I started almost 4 years ago in, what I thought would be, a job.  I still was showing up on time and working to the best of my ability.  Then only after one year I heard a knock at the door- it was opportunity. (I know it sounds cliché doesn’t it?)

Well, for those who know my personality, I am one to take advantage of opportunity.  This meant stepping into the role of Branch Manager in the very branch I was already working in.  Wow- can you imagine?  There I sat managing those who I called my team just the week prior. What was I getting into?  I will admit, it took some time to find my way.

My previous life of corralling preschoolers and probationers did not prepare me for this new world of Staffing and Management- wait yes it did.

I was not managing, I was coaching.  Everything I have done up until this point has shaped me in some way.  My life has created a virtual tool belt and I get to utilize it every day.  One has no idea what tool she will be called to use at a moments notice.  Since working with our Chief Enthusiasm Officer (Jimmy) and the JFC work family, I have been provided with a never ending supply of tools.

What I needed most was to be vulnerable; being afraid to make mistakes and fail.  Or as someone that I met just recently referred to them, see the opportunities in every failure.

How cool is that?

human eye tearingWith this mindset, you have nothing more to do than grow. All these years, I had no idea that being vulnerable was even “a thing” until I heard it and read more about it. I had always thought that this was a sign of weakness and a flaw I had. Since working at JFC, I have grown comfortable embracing vulnerability.  I now know that it is merely something to be conscious of and continue to work through.

Vulnerable by many means, “susceptible to physical or emotional attack or harm.” Susceptible yes- but you must have the courage to face it.

Over the last few years, I have learned how to cope, manage and coach through my vulnerabilities throughout my development.  JFC has provided such a variety of ways to do this.  I have never in any workplace felt so respected and encouraged. I feel safe enough to make mistakes and question things as long as I still have the openness to keep getting better (and receive feedback).

Also, I am no better or worse than anyone else. These skills that I have learned, and continue to learn, not only help me the 40 hours a week at work but also with my personal life. I am so excited and passionate about my growth, I love sharing it with others anytime I can.  As you can imagine, not everyone is open and vulnerable.  But I will continue to learn and share as much as I can.

Thank you to JFC for showing me how important Professional Development is!

Please share your thoughts in the comments section below as I learn just as much from you as you do from me.

 

 

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Do you know what controls happiness?

It’s not our reality that shapes us, it’s the lens through which we view the world  that   shapes our reality.  – Shawn Achor, The Happiness Advantage

Your daily actions, and chosen state of mind, advance your capacity to be happy.  After all, when you feel upbeat you see the positive in situations.  And when you feel sad, you focus on the downside.

Personal Challenge: Maximize how you spend your time and energy.  Make happiness a habit.  Focus on delivering at least one positive experience to another person every single day.  Compliment another’s outfit, point out to someone one of their strength’s that you admire, and/or smile to someone in need.

By delivering positive experiences to others, “YOU” become happier.  Soon you begin to have a sense of control even in the most challenging of situations.  The end result, you will begin taking setbacks in stride and realize that you can create better outcomes.

Happiness is a journey and life is a laboratory for learning how to harness this emotion.  Today try being more mindful of opportunities to identify and practice new abilities in being happy.  Be fanatical about delivering positive experiences – live happy!

The greatest compliment I receive is a referral from ecstatic readers and valued friends.  Please SHARE my blog with your network.  Thanks for not keeping us a secret!  

Follow me on Twitter @JimCarchidi

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Customer Service is DEAD…Or is it?

Data is he top 2 reasons customers leave:

  • 68% leave because they are upset with the treatment they’ve received:  Customer Service
  • 14% leave because they are dissatisfied with the product or service: Performance

Data is according to the U.S. Small Business Administration and the U.S. Chamber of Commerce:

The JFC Staffing Companies announced today it has been named as one of Inavero’s 2015 Best of Staffing® for client satisfaction winners.  This is the forth consecutive year that JFC was named to the elite list .

Presented in partnership with CareerBuilder, the Best of Staffing Award provides the only statistically valid and objective service quality benchmarks for the industry, revealing which staffing agencies deliver the highest quality of service to their clients.

Less than 2% of all staffing agencies in in U.S. and Canada receive the Best of Staffing Award for service excellence utilizing the Net Promoter® methodology. The stark contrast in client satisfaction scores compared to the industry average is a clear indication that the firms who have earned the Best of Staffing Client Award truly stand out for their service quality.

In an era of scarce qualified talent, hard to fill positions, and ever-increasing expectations, these agencies have proven they have what it takes to deliver exceptional service to both clients and job candidates. We’re proud of the accomplishments of our award recipients.

Our definition of good service is the JFC Customer Commitment. Customer loyalty does not come from fancy buzzwords or marketing fads. Rather it comes from an unwavering commitment to delivering positive experiences.” Company Executive Vice President, James Carchidi said.

®Net Promoter, NPS, and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld. Net Promoter Score is calculated by taking the percentage of respondents who, on a scale of 0 to 10, rate their likelihood to recommend the staffing agency with a score of 9 or 10 (promoters) and subtracting the percentage who rate the staffing agency a 6 or lower (detractors).

About Inavero The Best of Staffing Award is powered by Inavero. Inavero is rooted in service-quality research for staffing agencies utilizing their Net Promoter® surveying software to help them easily identify satisfaction levels, capture testimonials, and compare service your levels to others in the industry.

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