Tag: hiring

@ Work, How Do You Create Space?

In 1993 NASA suffered extra pressure and great stress when the Hubble Space Telescope broke down.  They faced a daunting task of figuring out how to go up in space and fix the distorted mirror inside the telescope.  For months the brightest minds in NASA couldn’t identify a solution.

Then one day NASA engineer, Jim Crocker, was taking a shower in a hotel and noticed how the shower head was mounted on adjustable rods with folding arms.  Eureka!  The answer did not appear while working late hours in the lab.  It occurred when Jim was in the shower on vacation, when he created space (no pun intended) from the perplexity of his problem.

Mindset spaceCreating space allows our minds to process thoughts more freely and creatively.  Heck, Newton discovered gravity when sitting under an apple tree.  It requires purposeful separation from the typical problem solving environment in order to let your thoughts move more freely.  It happens when thinking on a problem while out for a stroll, riding a bike, or sitting out in nature (under an apple tree).

Why does creating space work?  Your brain is like any muscle in your body.  Imagine lifting weights multiple times per week but only on biceps.  Doing so will surely strain and fatigue those muscles.  Thus, when you are consumed by constantly tackling the same challenge at work, you actually lose mental energy needed to identify solutions.  This is when it’s time to create space!

June is the halfway mark.  You are six months into 2016.  Are you where you should be? Are you where you want to be?  Take time, create space, and allow deep thought to happen.  The goal is not to be perfect – it is just to be better than before.

Please share your thoughts in the comments section below as I learn just as much from you as you do from me.

The greatest compliment I can receive is a referral from readers.  Please SHARE my blog with your network.  Thanks for not keeping us a secret!  

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Emerging Workers Meet Dr. Sheldon Cooper

Manage emotional culture for survival and growth…

“Do what we tell you and get a paycheck, healthcare, and retirement bucks. Do that long enough and eventually you’ll tell others around here what to do: Maybe everyone.” Those are the rules, right? That’s what you learned from the punches, and battle-scars that the hardest work and sharpest focus invited on your trip toward the C-Suite.

Okay, maybe when you strip away the context, that’s a little Sheldon Cooper-ish. Sheldon Cooper? You know the Ph.D. from Big Bang Theory who’s floating in an Asperger bubble which deafens him to either his own or other people’s emotions. Dr. Cooper is a highly functioning autistic who’s immersion in a super-specialized field of interest obscures what drives other people.

dr-sheldon-cooper-quotes

Fact is, that model worked. It was a paradigm for enterprise cultures that prospered because they laser-focused upon serving markets by creating goods and services in return for gold. This revenue provided paychecks, healthcare, and retirement bucks.

So? What’s changed?

Employees are increasingly becoming a market that enterprises must also please. Otherwise they lose access to the STEM technicians and specialized management professionals who allow an enterprise to serve customers with their goods and services. As the labor markets have moved away from a demand from brawn to a necessity for brain… Well, Dr. Sheldon Cooper’s begun to realize that the emotional drives of his colleagues are now part of succeeding in the super-specialized field of interest which defines modern market competition.

Increasingly labor-force entrants with productive skills want something more out of a job and especially management.  Too quickly their appetites have been stereotyped by the Sheldon Cooper myopia of the past which dismisses these emerging workers as solely interested in trophies, instant gratification, or fast-tracking to the top. Their emotional cravings for flex-time, telecommuting, social significance, family time, interesting objectives, meaningful tasks, and continual feedback leave Sheldon Cooper cultures muttering… “These kids are good for nothing! They… they… don’t know the meaning of hard work!” Sound about right?

Shhhhh… Hear that? It’s the din of cultures clashing!

Look, the reality is not that younger generations are a challenge to hire and manage.  Instead, too many executive suites have the wrong core belief about managing emerging workers. And being wrong about that core belief means every subsequent decision only makes things worse because every decision is ultimately tied to that belief.

Successful enterprise cultures must evolve and adapt with the workforce or risk irrelevance.  After all, executives demand similar flexibility to the demands of their product markets, right? The reality is that the Millennials and Generation Y who characterize the emerging workforce are not the problem: Sheldon Cooper’s the problem.  Too many of us manage in a narrow tunnel walled off from the emotional culture we create.  Increasingly we must focus upon how employees feel: Yes, the emotional drivers.

Adaptive enterprise cultures are learning to identify, use, understand and manage emotions in positive ways to relieve stress, communicate effectively, empathize with others, overcome internal challenges, and defuse conflicts. Succinctly, they learn to read their community’s signals and react appropriately to them. All of which are the components of effective EQ management. Meaning they are pricking the Sheldon Cooper Asperger bubble.  They’re synthesizing that traditional management driver with the aspirations of emerging workers. This for relevancy in a world that blurs self gratification on the job with gratifications from ideals, families, and self awareness.

Is this affordable? Gallup’s “State of the American Workplace Poll” found that 70% of the nation’s employees are disengaged at work.  They estimate that these disengaged employees cost the U.S. between $450 billion to $550 billion each year in lost productivity.  A “Global Workforce Study” by Towers Watson showed only 48% of employees report that their top management is doing a good job of providing effective leadership. In the face of those sorts of metrics, is the Sheldon model still affordable, particularly in a world of out-sourcing, and off-shoring? Is it cost-efficient in a world of market competition without borders?

This is not some soft kumbaya movement.  It’s real and the emerging workers are more mindful of it than most in today’s C suite.  It’s unfortunate given the critical importance of emotional culture that EQ is rarely managed if managed at all. Unfortunate since it influences soft measures like employee engagement but also the hard measures like retaining top talent and financial performance.

Most of us over thirty years of age have barely heard of emotional intelligence (EQ).  Raised in a Sheldon Cooper business culture we were never shown that feelings are primary drivers of behavior and thus we’ve ignored the drive of key emerging workers to shop for the employers who make deliberate attempts to harness this concept.  In the increasingly competitive market for high-productivity talent, enterprises need to grow attention to emotional intelligence (EQ) and its effect on both the front and bottom lines.

It starts at the top, the executive suite.  The old ways might still get you compliance but they will never let you maximize the productivity of focused attentions and commitment.  Disregarding the feelings of others makes employees insensitive and indifferent.  Which will permeate out to customers causing dominos to fall – turnover (employee and customer) creates a costly clatter.

Executives who invest in their EQ management are in fact investing in the overarching emotional culture of their company.  Their front line employees blossom out of happiness and pride rather than wilt from boredom and anxiety.  They perform to higher levels so the customers receive more positive experiences nurturing both profitability and growth.

EQ is the cure to Dr. Cooper’s management Asperger’s. Or at least it’s strategically dialing down the profit-distracting din of colliding cultures.

Article originally published in Lancaster Business2Business Magazine February 2016

The greatest compliment I can receive is a referral from readers.  Please SHARE my blog with your network.  Thanks for not keeping us a secret!  

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Best Places to Work in PA 2015

JFC Staffing Companies named one of the Best Places to Work in PA for 2015. The awards program, created in 2000, is one of the first statewide programs of its kind in the country. The program is a public/private partnership between Team Pennsylvania Foundation, the Pennsylvania Department of Community and Economic Development, the Pennsylvania State Council of the Society for Human Resource Management, and the Central Penn Business Journal.

“Our work family and culture mean everything to us.  Without our people there would be no company.” James M. Carchidi, CEOCentral-Penn-Business-Journal-Best-Place-to-Work-in-PA

This survey and awards program was designed to identify, recognize and honor the best places of employment in Pennsylvania, who are benefiting the state’s economy and its workforce. Employers are categorized based upon the total number of employees they have in the United States, 25 to 249 employees and 250 or more employees.

Companies from across the state entered the two-part process to determine the 100 Best Places to Work in PA. The first part of this process was evaluating each nominated company’s workplace policies, practices, philosophies, systems and demographics. This part of the process was worth approximately 25% of the total evaluation. The second part consisted of an employee survey to measure the employee experience. This part of the process was worth approximately 75% of the total evaluation. The combined scores determined the top companies and the final ranking. Best Companies Group managed the overall registration and survey process.

JFC Staffing Companies will be recognized at the Best Places to Work in PA awards banquet on Thursday, December 3, 2015, at the Lancaster County Convention Center in Lancaster, PA. Rankings will be revealed at the ceremony. Tickets may be purchased online at www.CPBJ.com/events.

WANT TO WORK AT A CO. WHERE HAPPINESS IS A CORE VALUE & YOU NEVER WORK ON YOUR BIRTHDAY?

Life is too short not to have passion and purpose in the work that you do…

Throughout the course of our lives we will spend more time working than any other activity.  That dedication of time should improve our quality of life, rather than act as a weight that sucks the happiness out of us.

What we do here is BIG…we influence one of the most important aspects of people’s lives – how they earn their income.  Our contribution helps them pay their mortgage, feed their families, and purchase birthday presents for their children.

The JFC Staffing Companies are in the business of connecting people. We aim to elevate individual careers and accelerate company growth through extraordinary levels of customer service and performance. The decision was made to be GREAT. Providing positive experiences for our customers will be the driving force to our success.

Here you will receive the power to express yourself while being part of a company renowned for its fun, supportive culture. There is constant cross-departmental training and collaboration; anyone in the company, regardless of specialty your experience, is free to make suggestions, offer criticism, and participate in the developmental process. We put into place programs and resources like employee-taught JFC Universities that seek to improve and develop from within. …And there is much more.

Join our team and become an essential part of the business landscape; dedicated to creating a better, happier, and more engaged community where people want to live, work, and play.

If you’re interested in a company where your skills can be leveraged, where you will learn from the best and continue to grow – contact the JFC Staffing Companies!

Contact us for details of what winning in this position looks like!

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Is job tenure a thing of the past?

It’s safe to say that workforce trends have shifted over the past decade and especially after the last recession. Today there seems to be more of a self-oriented nature to the workforce and, along with it, job-hopping. Ryan Kahn, a career coach and founder of  The Hired Group, says that “job hopping is replacing the concept of climbing the corporate ladder.”

Let’s look at the numbers. According to the Bureau of Labor Statistics, the average number of years that young employees (ages 20-34) have been with their current employer is 2.3 years.

Why is that?shutterstock_19393759

It must be that younger people are lazy or that they have no loyalty. Sound about right? While these seem to be reasonable reactions, I am here to tell you they are not. From my point of view, recent trends in job tenure or lack thereof, are not a product of laziness or a millennial mindset. Rather, the root cause of today’s abbreviated job tenure might very well rest on the employers and not the employees.

The past recession had employers scrambling to do “more with less.” And while this approach may have worked amid an economic crisis, operating the same way today is proving disastrous. Organizations and management hesitant to invest in their culture and employee engagement might just be the springboard of today’s transient workforce.

It’s no wonder the vast majority of U.S. workers (70 percent) are not engaged at work, according to Gallup’s State of the American Workplace Report. Simply put, too many employers are doing “business as usual.” I say, wake up and evolve with the times! It’s not that companies need pool tables, nap rooms, and Google-like amenities. Instead, try inspiring and leading the younger generation in meaningful ways. Some areas to shed light on are the following:

Today’s up-and-coming workforce is less position-focused and more purpose-focused. Rather than promotions in title only, assign side projects that stretch their human development. Be sure to provide routine feedback throughout the process. Also, the corner office is not so much a coveted item these days. Instead, the younger workforce desires open communal settings where they can collaborate and celebrate with their peers.

The next generation of talent is looking to work “towards” something and not just “on” something. Redefine your organization’s vision statement. Make it a crusade toward something bigger than any one person, like how your product/service influences the lives of many. Even if you manufacture widgets, you can still tie into the vision how they make a positive impact on people.

The next generation of movers and shakers do not want to work “under a manager” – they want to work “under a mentor.” The old days of “telling” employees what to do is being replaced with “asking” employees what they think they should do. Asking questions instead of advising or telling will cause employees to think, create answers they believe in and motivate them to act. Essentially, this moves individuals from mere compliance (job-hopper symptom) to sheer commitment.

My closing advice to the managers reading this: Exhausting precious time and energy on attempts to control situations and/or other people is futile. Focus on what you do control. Hire people most aligned with your vision. Invest in your culture. Open up the communication and make active listening part of every interaction.

I believe that until management figures this out and adapts, job-hopping will be the norm – or at least it will be in their organization.

What will you do today to move your employees from compliance to commitment?

The greatest compliment I receive is a referral from ecstatic readers and valued friends.  Please SHARE my blog with your network.  Thanks for not keeping us a secret!  

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Is your job search a search headache?

Let the team of JFC Recruiters be your extra set of eyes and ears. Think of us like sports agents but instead of representing the best athletes we represent the best talent – like YOU!

Time is your most precious commodity, and once gone it can never be gotten back. Quit wasting your time waiting for employers to respond and let us connect you to that next job!

At JFC each Recruiter has his or her own specialization. The JFC Staffing Companies comprise of individual teams dedicated to one of the following: IT, Engineering, Accounting/Finance, Healthcare, Skilled Good Day PATrades, Industrial and Office-Professional. For more information about each of our specialties please visit our website.

Click the link below to see our CEO, James Carchidi, speak to recruiting on Good Day PA

http://abc27.com/2015/09/23/recruitment-week-continues-with-jfc-staffing/

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What is your WHY at work?

Here at the JFC Staffing Companies, we absolutely know WHY we come to work each day!

Have you seen the social media posts spotlighting JFC team members professing WHY they love their career with the JFC work family?  Here is a sample of the amazing stories.

“A candidate with a young family wanted to move closer to extended family. When we sent him to an interview, he did his research, impressed them, and got the job for a large increase in pay! When we took him to lunch to celebrate, he told of how his wife’s health battles coupled with a job loss and a new baby made for a stressful situation. He managed to stay positive through it all and is now excited to spend the rest of his career at our client!!!” – JFC Global Recruiter

“It is extremely rewarding to know that you assisted someone in taking their next career move, and at the same time knowing you helped a company needing someone with their talent. It is one of the few win-win situations that you have in life and I get to help make that happen every single day.” – JFC Skilled Trades Recruiter

It’s no wonder the vast majority of U.S. workers (70 percent) are not engaged at work, according to Gallup’s State of the American Workplace Report. Simply put, too many employers are doing “business as usual.” I say, wake up and evolve with the times! It’s not that companies need pool tables, nap rooms, and Google-like amenities. Instead, try inspiring and leading your people in meaningful ways.

Do you know the number one reason for customer defection is caused by something that every company has complete control over?  According to the U.S. Small Business Administration and the U.S. Chamber of Commerce, 68% of customers leave because of the treatment they’ve received.

With more than 85 percent of our clients indicating they would be extremely likely to recommend JFC to a friend or colleague, we have been named to Inavero’s 2014 Best of Staffing™ Client Satisfaction list for a third consecutive year.  Presented in partnership with CareerBuilder, the Best of Staffing list provides the only statistically valid, objective, service quality benchmarks in the industry.

“The 2014 Best of Staffing Award was earned by less than 2% of the more than 12,000 staffing firms in the U.S. and Canada. In an era of scarce qualified talent, hard to fill positions, and ever-increasing expectations, these agencies have proven they have what it takes to deliver exceptional service to both clients and job candidates.” Inavero Founder and CEO, Eric Gregg.

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Leadership Coaching Philosophy: The Employee Engagement Effect

 

What impact does employee engagement have on organizational performance?  The contents of this paper will highlight Gallup’s State of The American Workplace Report, analyze the impact of engagement on performance, and evaluate what leaders can do to make improvements.  I hypothesize that employee engagement is the single biggest driver in organizational and individual performance.  Additional information will address how leadership can adopt a coaching style management philosophy to take employees from sheer compliance to unwavering commitment.

It is my position that employee engagement is largely influenced not so much by the work that one does but rather by the leadership he/she works under.  The purpose of this paper is to point out a direct correlation between individual/organizational performance and coaching style management.  Using Gallop’s State of the American Workplace report I will build the case that organizational leadership/management is both the problem and the solution.

Gallup’s State of the American Workplace Report

Gallup’s 2013 report surveyed Americans holding full-time jobs and found that 70% of us are not engaged at work.  Incredibly, over the past decade of polling, the numbers have largely gone unchanged.  The research also shows that bad managers are creating active disengagement costing the U.S. an estimated $450 billion to $550 billion annually. (Jim Clifton 2013)

Defining employee engagement

Employee engagement is commonly defined as an investment of physical, cognitive, and emotional energy into their work roles or tasks.  Researchers have established that employee engagement has a direct correlation to organizational commitment. Therefore, engagement is a leading factor to increased employee commitment and job performance.

Importance of Leadership

It has been suggested that leadership is one of the most important factors that influences employee engagement.  Bosses, management, leadership; whatever employees label them – they are the biggest obstruction or builder of engagement.  Essentially, the personnel you place in management might be the single biggest decision you make regarding organizational performance.

Supporting and Coaching Employees

A strategy that organizations can implement to increase employee engagement is supporting a coaching management philosophy.  This is a strategy by which managers spend a portion of their time meeting each team member for one-to-one coaching conversations.  The session is a time for the manager to take off their “chief-problem-solver” hat and asking probing questions.  The more the manger listens the more fine-tuned his/her questions become; and the more engaged the employee becomes.  The end result, employees turn from mere compliance to sheer commitment and invest more into driving their own performance.

http://www.youtube.com/watch?v=yPoEuaztHVs

 

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The Coaching Management Philosophy:

In this new edition of the Vistage podcast series, Vistage member Dave Nelsen interviews Jim Carchidi, the co-owner and executive vice president of JFC Staffing Companies, a direct hire or temporary placement company. JFC Staffing Companies was originally started by Jim’s parents, who built it from the ground up, and passed it onto Jim, who has also been a Vistage member since 2009. In this discussion, they talk about what makes a good leader and a positive work environment during a time when there are high levels of employee dissatisfaction.

Listen to the Vistage Podcast: The Coaching Management Philosophy: Jim Carchidi of JFC Staffing

Happy Employees Lead to Happy Customers
Jim’s company was chosen as one of the best places to work in Pennsylvania, based entirely on anonymous feedback from employees (versus companies submitting an application). They have also been named to Inavero’s Best of Staffing Client List, indicating that happy employees leads to happy customers. A recent Gallup poll states that about 70% of the American workforce is not engaged, and Jim finds this to be an “epidemic.” To him, having a happy, enthusiastic workforce is just as important as having a satisfied customer.

The Coaching Management Philosophy
According to Jim, leaders need to learn to take the “chief problem solving hat off” and really listen to the input of their employees. Employee success equals company success and often they see things that someone with a big picture scope — like a coach on a football field — might not see as clearly. Listening to people needs to be personal, and management can’t try to take on the tasks of fixing everything single-handedly. A company is a team, and the leaders are the coaches.

The Power of Communication
Jim’s staff endeavors to be high-tech, as well as high-touch, ensuring that the use of today’s technologies doesn’t hinder personal interaction between human beings. He stresses that management communication sessions every month are vital to ensure continued improvements in employee performance. “It is unfair to rely on the annual review as the only time to give and get feedback about performance and management style,” he says, “not only for the employee who might be garnering criticism that comes seemingly out of left field, but also for the employer, who may have had to tolerate a full year of sub-par performance.” Communication, he stresses, is key, particularly face-to-face communication.

Express the Goals of the Company
One of the things Jim learned from a Vistage speaker was to articulate the grand scheme, long-term visionary ideas for their company, and to involve his employees in the development in the implementation of those ideas. He was taught to send a letter outlining the goals for the company to his employees home, where their families might also read it and get involved.

Jim Carchidi is the Co-Owner and Executive Vice President of JFC Staffing Companies.

 

 

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Are you looking for a JOB, or do you want a CAREER?

Did you ever go to the doctor and have them refer you to a “specialist?” They want you to have the best care possible for your healthcare, so they are telling you that someone else is going to be the expert on how to treat your condition.

They bring you in for an initial consultation, ask you to fill out a TON of forms, and ask you even more questions about your symptoms.  They set clear expectations on what is required from you and discuss the game plan on how to achieve the most positive results.

You trust them because they are an expert dedicated to your specific need. They have the right credentials and recommendations as a leading expert in their field. They genuinely care about you as a person and will do everything they can to guide you in the right direction.

“Specialist, Expert, Trust”

I’m sure I speak for most people who would consider these terms to be valuable assets to have in any major decision you make in your life, so why not put your career goals in the hands of the leading industry specialists in your field?

Trust in the person you partner with to help you in your career search. They should want to meet you face to face and dive in to what really makes you tick and the types of roles that you want to target for your next career move. You deserve a consultative approach rather than being earmarked for roles that you wouldn’t necessarily thrive in.  Just because your title seemingly corresponds with the title of the position their client has, doesn’t mean it’s an opportunity that will likely advance your career.

Specialists are typically certified professionals who know what questions to ask the hiring managers in your field. Why is the position open, what makes an employee successful in this role, how the department is structured, and negotiating salaries before your waste your time on positions that are below your salary expectations. They will identify the best companies for you and who will find value in your skill set and not just your title.

Generalists have more of a broad range of opportunities that may be better suited for candidates who also have a broad skill set and are open to many different types of positions and industries. Most of these candidates aren’t as particular with their job requirements because maybe it’s not as important to them to follow a specific career path.

A specialized recruiter will be able to consult with you in each step of your search, help you evaluate each opportunity as it relates to your core career objectives, be an advocate for you whenever possible, and form a lasting relationship whether or not they were the one to place you in your new role or if you obtained it on your own. Being proactive and partnering with a specialized recruiter before you really need them is key. They will be able to identify your ideal career move the minute it comes across their desk.

If you are open to exploring ways to advance in your career, what’s stopping you from partnering with a specialist today? Do your research and consult with the best local resource in your industry!

Article written by Nikki Jordan, Financial Recruiter with JFC Global

The greatest compliment I receive is a referral from ecstatic readers and valued friends.  Please SHARE my blog with your network.  Thanks for not keeping us a secret!  

Follow me on Twitter @JimCarchidi

 

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Customer Service is DEAD…Or is it?

Data is he top 2 reasons customers leave:

  • 68% leave because they are upset with the treatment they’ve received:  Customer Service
  • 14% leave because they are dissatisfied with the product or service: Performance

Data is according to the U.S. Small Business Administration and the U.S. Chamber of Commerce:

The JFC Staffing Companies announced today it has been named as one of Inavero’s 2015 Best of Staffing® for client satisfaction winners.  This is the forth consecutive year that JFC was named to the elite list .

Presented in partnership with CareerBuilder, the Best of Staffing Award provides the only statistically valid and objective service quality benchmarks for the industry, revealing which staffing agencies deliver the highest quality of service to their clients.

Less than 2% of all staffing agencies in in U.S. and Canada receive the Best of Staffing Award for service excellence utilizing the Net Promoter® methodology. The stark contrast in client satisfaction scores compared to the industry average is a clear indication that the firms who have earned the Best of Staffing Client Award truly stand out for their service quality.

In an era of scarce qualified talent, hard to fill positions, and ever-increasing expectations, these agencies have proven they have what it takes to deliver exceptional service to both clients and job candidates. We’re proud of the accomplishments of our award recipients.

Our definition of good service is the JFC Customer Commitment. Customer loyalty does not come from fancy buzzwords or marketing fads. Rather it comes from an unwavering commitment to delivering positive experiences.” Company Executive Vice President, James Carchidi said.

®Net Promoter, NPS, and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld. Net Promoter Score is calculated by taking the percentage of respondents who, on a scale of 0 to 10, rate their likelihood to recommend the staffing agency with a score of 9 or 10 (promoters) and subtracting the percentage who rate the staffing agency a 6 or lower (detractors).

About Inavero The Best of Staffing Award is powered by Inavero. Inavero is rooted in service-quality research for staffing agencies utilizing their Net Promoter® surveying software to help them easily identify satisfaction levels, capture testimonials, and compare service your levels to others in the industry.

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